Handyman James
Construction Supervisor License #120385
Home Improvement Contractor #197410
Call or text (508) 306-1552
Handyman James
You can ask what information we hold about you, have anything wrong corrected, or have it deleted. It costs nothing, you don’t need to give a reason, and you’ll have a full answer within 30 days.
Last updated 16 September 2026 · Read with our Privacy Policy
Email info@handyman-james.com, text or call (508) 306-1552, or write to 24 Brookdale Road, Newton, MA 02460. Just say what you’d like, in your own words — for example “please send me what you hold about me” or “please delete my details”. There’s no form to fill in.
Please ask from the phone number or email address we already have for you, if you can. It lets us act straight away.
A copy of what we hold — your contact and property details, your jobs, quotes, invoices, receipts and payments, messages and emails between us, photographs taken at your property, contracts you’ve signed (including the record of when and from where you signed), your enquiries through this website, and any notes we’ve made about your work. It comes as one document you can keep, with the data itself as a file if you want it. We’ll also tell you why we hold it, who else handles it on our behalf, and how long we keep it.
A correction — if anything is wrong or out of date, we’ll fix it. Invoices and documents already sent to you keep the details they were sent with, and we note the change alongside them.
Deletion — we’ll delete your information, except the records the law requires us to keep (see below), and tell you exactly what was kept and until when.
No more texts or emails — reply STOP to any text, or tell us, and we stop straight away. Removing a saved card — tell us and it’s removed the same day.
Within 2 working days we confirm we’ve received your request and the date you’ll have a full answer.
Checking it’s you. If your request comes from contact details we don’t already have, we’ll check with you through the details we do have before sharing or changing anything — usually by asking something only you would know, such as when your last job was. We never ask for ID documents. If someone is asking on your behalf, we’ll need your written permission.
Within 30 days we send the copy, make the correction or complete the deletion, and confirm in writing. Copies of your information are sent only to the email address we hold for you, and larger files are password-protected, with the password sent separately by text.
Invoices, receipts and payment records, and the jobs they bill, for seven years, as tax and contractor record-keeping rules require.
Signed contracts, with their signature record, for six years after signing, in case a question or dispute arises under them.
These are kept for those purposes only. Everything else is removed for good, including the copies in our app’s archive, and the details in our change log are blanked out. The hosting company’s own database backups expire on their own.
Tell James directly at info@handyman-james.com or (508) 306-1552 and he’ll put it right. You can also make a consumer complaint to the Massachusetts Attorney General’s Office.