Handyman James
Construction Supervisor License #120385
Home Improvement Contractor #197410
Call or text (508) 306-1552
Handyman James
Handyman James is a one-person business in Newton, Massachusetts. This policy explains what we collect, why, who it is shared with, how long we keep it, and what you can ask us to do with it. The short version: we use your details to do the work you asked for, we never sell them, and you can see or delete them whenever you like.
Last updated 4 October 2026 · This is our only privacy policy: it covers this website, our booking and invoicing app, and the links we send you.
Handyman James is operated by James Morrison, 24 Brookdale Road, Newton, Massachusetts 02460. Construction Supervisor License #120385, Home Improvement Contractor registration #197410. You can reach us at info@handyman-james.com or (508) 306-1552.
Only what is needed to quote, schedule, carry out and bill the work:
Contact details — your name, company if you have one, phone number, email address, and the addresses where we work and where invoices go. They come from you: a form on this site, a snow register, a call, a text or an email.
Property details — what we need to work at your property: access instructions, equipment on site, driveway size for snow clearing, and notes. We turn your address into a map position to plan routes. We never track your phone, and we never ask it where it is.
Work records — jobs booked and done, quotes, invoices, receipts and payments, materials used, time taken, notes and photographs of the work (before, after, and of the property where relevant), a record of the condition of the property at the start and end of a job, and your sign-off when a job is finished.
Messages — texts and emails we send you about your work, and a record of documents sent to you. Automatic emails (appointment reminders, receipts, “job completed” notes and payment reminders) are recorded too.
Contracts and signatures — when you sign a contract, a work agreement, or sign off a finished job electronically, we record your typed name, the date and time, the IP address it came from and the device or browser you used. That is kept only as evidence that the signature is yours.
Links we send you — when you open a quote, an invoice or a contract through the personal link we send, we record when it was opened, the kind of device it was opened on (for example, “iPhone”), and the rough area it was opened from — usually the town — worked out from the internet address your device used. We don’t keep the internet address itself, and we never ask your device for its location. This tells us you’ve seen what we sent. When you reply to a service offer through a link, we record your answer.
Website enquiries — everything you enter in a form on this site. Enquiries are checked automatically for spam.
Card details — if you keep a card on file, you enter it on a secure page run by Stripe. We never see or store your card number: Stripe gives us only the card brand, the last four digits, the expiry date, and a reference that lets us charge it for work we’ve done for you.
Other notes — whether you were referred by or are connected to another client, reminders to follow up with you, and your contact preferences (for example, that you’d rather not be texted).
Our own records — our business mileage log records trips to the addresses where we work, for tax. Our app keeps a secure, tamper-evident log of changes made to records, so mistakes and misuse can be traced.
Site analytics — visit statistics through Google Analytics, which uses cookies, so we can see which pages people find useful. It doesn’t tell us who you are.
To reply to your enquiry, give you a quote, book and confirm appointments, plan routes between jobs, keep you updated about work in progress, send invoices, receipts and reminders, take payment, keep a record of what was agreed and done, and keep the records a licensed contractor and a taxpayer are required to keep. If you are on the snow clearance round, we use your address and driveway details to plan the route and price the work.
Now and then — a few times a year at most — we may email clients we’ve worked for about a new service we offer, such as Property Care or Home Watch. Every one of those emails tells you how to stop them, and one reply is enough. We never send promotional texts: texts are only ever about your own work.
We don’t sell or rent your information to anyone, and we don’t share it with anyone else for their advertising.
If you give us your mobile number, we may text you about your own job — appointment confirmations, arrival times, quotes, invoices, contracts to sign, and requests to add a card securely. If you are on a service round, we may text to offer that round's work and ask whether you want it. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Full messaging terms are on the Terms & SMS Policy page.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent is not a condition of purchase. You can ask us to reach you only by phone or email instead, and we will.
Texts are written and sent by James personally, from his own mobile phone. No messaging company handles them, and your mobile number is not loaded into one.
It reaches other companies only where they run part of the service on our behalf, only as far as that job requires, and they may not use it for their own purposes:
Google — our business email (Google Workspace), which delivers our emails and receipts; Google Maps, which turns addresses into map positions and plans routes; and Google Analytics on this website.
Stripe — card payments and saved cards. Your card details go directly to Stripe and are never stored on our systems.
Render — hosts this website, our app and its database.
MaxMind — works out the rough area a link we sent you was opened from. It is sent the internet address only, nothing else about you.
Amazon Web Services — reads the text of receipts we photograph for our own business expenses. It isn’t sent your information.
We will also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim.
Invoices, receipts, payment records, and the jobs they bill: seven years from when they were paid, because tax and contractor record-keeping rules require it.
Signed contracts and work agreements, with their signature record and the photos that are part of them: six years after signing, or after the season or work they cover ends if that is later, in case a question or dispute arises under them.
Our mileage log: kept with our tax records.
Everything else — contact and property details, messages, photos, quotes, notes and preferences: while you’re a client and for a reasonable time afterwards, or until you ask us to delete it. Enquiries that never become work are kept while they may still lead to work.
Once a year, in January, we review the records that have passed these periods and delete them for good, with the change log’s copies blanked out. A record still needed for an open question or dispute is kept until that is settled.
Deleted records are kept in our app’s archive in case they were deleted by mistake, for up to seven years, and our change log can’t be edited. When you ask us to erase your information, we remove the archive copies too and blank out the change log’s copies, keeping only the records listed above that the law requires. Our hosting company’s own database backups are removed as they expire.
Saved cards: removed as soon as you ask.
Data is held in an access-controlled database, reachable only by James's own password-protected account, and moved over encrypted connections. Exports of records need the password again. Card numbers are never held by us at all — they stay with Stripe. No system is perfect, and we will tell you promptly if something happens that affects your information.
You can ask us to:
tell you what we hold and send you a copy — everything listed above, in one document you can keep, with the data itself as a file if you want it;
correct anything that’s wrong;
delete your information, except the records the law requires us to keep, which we’ll list for you with the year they’ll be removed;
stop contacting you by text, by email, or both — reply STOP to any text, or just tell us;
remove your saved card at any time.
It’s free and you don’t need to give a reason. We’ll confirm your request within 2 working days and complete it within 30 days. How to ask, and how we check it’s you, is set out on Your Information. Depending on where you live you may have further rights under your state’s law; we honour these requests the same way whoever and wherever you are.
This is a home repair business. Our services and this site are not intended for children, and we do not knowingly collect information from anyone under 13.
If this policy changes, the new version appears here with a new date at the top. Material changes affecting how we use or share your information, or how we contact you, will be told to you directly.